By placing an order on our website, you agree to the following Refund and Return Policy.
Import and Personal Use
All products sold on this website are intended for personal use only and not for resale. By purchasing, you acknowledge that you are acting as the importer of record and agree to comply with all applicable laws and regulations in your country.
Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included unless otherwise stated.
Order Cancellation
Orders may be canceled within 12 hours of purchase. After this period, the order may already be processed and cannot be canceled.
To request cancellation, contact us at:
Returns and Refunds
Customers may request a return or refund within 10 days of delivery, only under the following conditions:
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The product is defective
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The product is damaged upon arrival
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The product received is incorrect
To qualify for a return:
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The item must be unused
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The item must be in its original packaging
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Proof of purchase is required
Customers must contact our support team and receive return authorization before sending any product back.
Unauthorized returns may be refused and will not qualify for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Original shipping costs are non-refundable.
We do not accept packages sent without prior authorization from our support team.
Official Return Address
All approved returns must be shipped to the following return address:
WORKSHOP 60, 3/F, BLK A
EAST SUN INDUSTRIAL CENTRE
NO. 16 SHING YIP STREET
KWUN TONG, KOWLOON
HONG KONG
This is the official and exclusive return address for all refunds and returns. Refunds will only be processed after the returned product has been delivered to and inspected at this address.
Customers are responsible for ensuring the return package is properly shipped and delivered. We strongly recommend using a tracked shipping service.
Refund Processing
Once the returned product is received and inspected, refunds will be issued to the original payment method.
Refund processing time: 5–14 business days, depending on your payment provider.
Shipping Times and Logistics
Shipping times are estimated at 15–25 business days.
Delays caused by customs, shipping carriers, or other external factors beyond our control do not qualify for refunds.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us. We will investigate the issue and offer a replacement or refund where applicable.
Contact Information
For any refund or return request, contact:
Response time: 24–48 hours